Intelligent Alerts for Twilio Messaging
Public Beta
Intelligent Alerts for Twilio Messaging is currently in Public Beta. Learn more about beta product support.
Twilio proactively monitors the health of your messaging traffic by analyzing changes in error code volumes against your most recent SMS traffic. Our systems leverage a mix of rules and machine learning (ML) models to identify patterns in your real-time traffic and automatically configure dynamic thresholds based on your account's historical data and other signals from our messaging ecosystem. If an anomaly is detected, our systems will flag it for processing.
Intelligent Alerts take the burden away from having to configure alarms manually and setting thresholds that will give meaningful results. Our models identify anomalies in the volume of each supported error code and dynamically calculate thresholds per mobile network code (MNC) for the sub-account based on historical data.
You can find the Intelligent Alerts settings by navigating to Twilio Console > Monitor > Insights > Messaging Intelligence > Intelligent Alerts > Manage notifications. From there, provide your preferred email addresses where you can be notified in real-time.
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30005)30006)30007)30008)Thresholds are dynamically configured based on the most recent account data, ensuring that alerts are relevant and timely.
Monitoring is done at the sub-account level per mobile network code (MNC), providing detailed insights into your messaging traffic.
Traffic is ingested in real-time as it becomes available to Twilio and analyzed in 5-minute intervals.
Alerts are delivered via email to the email you specify and your Twilio account team. A one-hour "quiet period" is set up by default for alerts of the same type. Alerts resume if new anomalies are detected after the quiet period expires.
An aggregated view of all anomalies detected in your accounts is available on the Intelligent Alerts summary page in the Twilio Console.
The main Intelligent Alerts page provides an aggregated view of all the Intelligent Alerts identified on your accounts. Global and page filters are incorporated into the page to help narrow down searches and streamline troubleshooting. This page offers links that allow you to configure their notification preferences and drill down into each of the anomalies in the Alert Details page.