Intelligent Discovery AI Assistant
Public Beta
Intelligent Discovery AI Assistant is currently available as a Public Beta product and information contained in this document is subject to change. Public Beta products aren't covered by a Twilio Service Level Agreement. Learn more in the "Twilio Beta Product Support" Help Center article.
The Intelligent Discovery AI Assistant is an AI-driven assistant enabling you to interact with messaging data using natural language. The Assistant helps you troubleshoot messaging-related issues, including deliverability errors. It can assist with data analysis and dive deeper into your messaging data to find potential root causes. The Assistant provides recommendations to solve messaging errors and potential issues. You can provide feedback on each response and the overall Assistant experience. You can seamlessly request to talk to a live Twilio support person if you still face unresolved issues.
Twilio customers often face challenges locating relevant information within the Twilio Console. The current troubleshooting process can be time-consuming, potentially leading to support tickets and business disruptions. This can introduce significant costs, delays, and loss of customer trust. The longer an issue persists, the higher the cost and the greater the risk to customer relationships.
There is a clear demand for a self-serve utility that allows businesses to continue operations smoothly before resorting to support tickets. Such an assistant increases the reach of timely help to everyone, enabling you to resolve issues faster and manage problems without losing the trust of your end users.
Intelligent Discovery caters to both non-technical business users and technical users.
The Assistant can assist you with a variety of tasks related to Twilio's messaging services. Here are some of the things it can do for you:
- Take questions in natural language and answer in natural language.
- Start with one of our guided flows or feel free to ask questions directly using the chat feature.
Here are some examples of potential questions that the Assistant can support:
- How many messages that I sent to Canada in the past 7 days have failed?
- What are the messages which are failing because of the error code 30034?
- How can I fix the error 30007?
- Identify message delivery problems: The Assistant can analyze your messaging data to identify issues with message delivery, such as failed or undelivered messages. It can answer questions related to channels (SMS, MMS, WhatsApp, RCS, etc.), messaging services, countries, phone numbers, subaccounts, message status, carriers, etc.
- Top error codes: Provide a list of the most common error codes affecting your messages.
- Country-specific issues: Identify countries where your messages are facing delivery problems.
- Phone number issues: Highlight specific phone numbers that are experiencing delivery issues.
- Subaccount analysis: Analyze messaging issues specific to your subaccounts.
- Retention: The Assistant supports analysis on the messaging data generated in the last 30 days.
- Context: The Assistant carries the context of previously asked questions in order to formulate the next response.
Intelligent Discovery for Messaging Insights democratizes actionable insights from messaging data, making it accessible to both developers and non-technical business users. By leveraging AI-driven natural language processing, this feature simplifies troubleshooting and enhances the ability to gain valuable insights from communications data. Here are some possible next steps and additional resources to help you get started: