Telemedicine Virtual Visits
This guide includes a set of workflows that are commonly used for telehealth applications. The guide will walk through a standard implementation using best practices, and highlight exceptions where appropriate. If you are just starting to build your video application, consider starting with the Twilio Video React App. This document is not meant to inform you and your legal team on HIPAA compliance when using Twilio, for that please see Architecting for HIPAA documentation and talk to sales.
Telemedicine applications typically contain two participants (provider and patient). Occasionally there can be three or four participants if a family member joins or if an interpreter is needed. In general, a web app is used both on the provider side and on the patient side; however, patients are often on mobile devices and as such mobile browsers or mobile apps if they are available. Applications might also support PSTN dial-in. This guide will walk through the use case that is diagrammed below: